Privacy Policy

This privacy policy explains how we collect, use, and protect your personal information when you use our financial planning subscription services.

Last updated: August 14, 2025

Information We Collect

We collect various types of information to provide and improve our financial planning services, including personal details and usage data.

  • Personal identification information (name, email, phone number, address)
  • Financial information relevant to planning consultation
  • Usage data and website interaction patterns
  • Communication records and service preferences

How We Use Your Information

We use your personal information solely for providing financial planning services, improving our platform, and maintaining our subscriber relationship.

  • Provide personalized financial planning consultation and services
  • Process subscription payments and maintain account records
  • Communicate about your account, services, and important updates
  • Improve our services based on user feedback and usage patterns

Legal Basis for Processing

We process your personal data based on legitimate legal grounds as defined by Malaysian data protection regulations.

Legal Basis: We process your data on the basis of contractual necessity, legitimate interests, and your consent where applicable

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and understand how our services are used.

Essential cookies for website functionality and security

Required for basic website operations and secure access to your account

Preference cookies for personalization

Remember your settings and preferences for a customized experience

Analytics cookies for service improvement

Help us understand usage patterns to improve our services

Communication cookies for customer support

Enable customer support features and communication tools

Data Security

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, or misuse.

  • Advanced encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Access controls and staff training on data protection protocols

Your Privacy Rights

Under Malaysian Personal Data Protection Act 2010, you have specific rights regarding your personal information and how it's processed.

  • Right to access your personal data we hold
  • Right to correct inaccurate or incomplete information
  • Right to request deletion of your personal data
  • Right to object to certain processing activities
  • Right to data portability where technically feasible

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

Personal data is retained for the duration of your subscription plus 7 years for regulatory compliance purposes

Children's Privacy

Our financial planning services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.

If we discover that we have collected information from a minor, we will delete such information promptly

Third-Party Services

We may use trusted third-party services to help provide our financial planning platform and services, all bound by strict confidentiality agreements.

Third-party services are carefully vetted and must meet our data protection standards

Policy Changes

We may update this privacy policy to reflect changes in our practices or applicable regulations, with notice provided to our subscribers.

Significant changes will be communicated via email and website notification at least 30 days before implementation

Contact Us

If you have questions about this privacy policy or our data practices, please contact our privacy team

Email: info@velastroqine.com

Phone: +60 17 6002 2755

Address: 15 Jalan Ampang, Kuala Lumpur 50450